2021 Fall and Christmas items available, pre-order now!

FAQ

FAQs

How do I access the products page?

To access our catalogue with pricing, you must first register and be approved to become a member.  You can register as a new member by filling out the form here. You will you receive a confirmation e-mail within 3 business days.

Why do I need to register?

This site is for wholesale trade only.  It is important that only approved retailers are able to have access to our products with pricing.

What should I do if I forgot my password?

No worries! Just email info@stitchbystitch.co and we will respond you within 48 hours.

What are your products made of?

Wool felt. The inside is stuffed with polyfibre stuffing and most ornaments are embellished with gorgeous seed beads.

How do I place my order?

We have our complete catalogue online. Please register with us to be able to order with us.

Do you do custom designs?

Of course! Please email us at info@stitchbystitch.co with your design and let the fun begin!

I own an e-commerce store, can you provide high resolutions photos?

yes, please contact us for photos.

Are your products ethically made?

Consumers can make their buying decisions based on the knowledge that the products we provide have been produced in a safe and democratic workplace; that the producers are paid a fair wage and most importantly the workers have the opportunity to become independent and lead full and rewarding lives. We advocate the essentials of ethical trading!

 

If you do not find the answer you were looking for, simply send us an email to info@StitchbyStitch.co and we will respond you within 24 hours.